How to Request Account Deletion
There are two ways to make a request. Either one results in the same
deletion.
Method 1
Delete your account in the app
This is the fastest route, and it completes immediately.
- Open MindyCards and make sure you are signed in to
the account you want to delete.
- Tap the Settings icon on the home
screen.
- Scroll to the Account section.
- Tap Delete account.
- Read the summary of what will be removed, then confirm. This cannot
be undone.
Method 2
Request deletion by email
Use this if you can no longer sign in to the app.
- Send an email to core@mindycore.com from the email
address linked to your MindyCards account.
- Use the subject line Delete My Account.
- Include the username or email address you signed up
with, so we can identify the account.
- We may ask you to confirm one detail of the account before we
proceed. We will never ask for your password.
Email a deletion request
A paid subscription is separate. Subscriptions are
billed by Google Play or the App Store, not by us. Deleting your
MindyCards account does not cancel a subscription and does not issue a
refund. Cancel it in your store account first if you no longer want to be
charged.
Guest play does not create an account. Guest progress
is stored only on the device, and it is removed when you exit guest mode
or uninstall the app.
What Data Is Deleted
When a deletion request is completed, the following is permanently
deleted and cannot be recovered:
- Your account profile, including your display name and
avatar.
- Your username and email address, along with the
sign-in credentials attached to them. The account is deleted, not
deactivated.
- Your game progress, including saved Solitaire and
Belote games and any game in progress.
- Your statistics and leaderboard entries.
- Your Passes balance and any other in-app currency or
rewards, which have no cash value and are not refundable.
- Your settings and other personal data held in your
account record, including display and accessibility preferences.
- Game data stored on your device for that account.
Deletion is permanent. We cannot restore an account or its progress once a
request has been completed, and signing up again creates a new, empty
account.
What Data May Be Retained
A limited amount of data may be kept after deletion, only where we are
legally required or permitted to keep it, and only for as long as that
reason applies:
- Transaction records for Premium subscriptions, kept
for up to 7 years as required by Estonian and EU tax
law, and for fraud-prevention and chargeback purposes. These records
are also held independently by Google Play or the App Store under
their own policies.
- Crash logs and diagnostic data, kept for
up to 90 days.
- A record that the account was deleted, consisting of
a non-identifying account identifier and the date. It exists so that a
delayed billing event cannot recreate an account that was erased, and
it is kept for up to 180 days.
- Residual copies in encrypted backups, which are never
used to restore a deleted account and are removed as those backups are
overwritten on their normal cycle.
- Aggregated and anonymised statistics, which may be
kept indefinitely for statistical purposes. These can no longer be
linked to you or to any individual player.
Retained data is not used to identify you as a player, to contact you, or
to advertise to you. MindyWorld OÜ deletes it once the legal or
security reason for keeping it has ended.
How Long Deletion Takes
A deletion started in the app runs straight away, and your account and
progress are gone as soon as it finishes. An emailed request is
acknowledged and completed within 30 days of us receiving
it and confirming that the account is yours.
In both cases your personal data is removed within 30 days, except for the
records listed under What Data May Be Retained, which expire on
the schedules shown above.
- In the app
- Immediate
- By email
- Within 30 days